Privacy Policy

Melbourne City Cars & Commercials is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Melbourne City Cars & Commercials manages personal information. It is structured as follows:

Personal information Melbourne City Cars & Commercials collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Melbourne City Cars & Commercials and complaints
Changes to Privacy Policy

1. Personal information Melbourne City Cars & Commercials collects

The main types of personal information Melbourne City Cars & Commercials collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Melbourne City Cars & Commercials such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Melbourne City Cars & Commercials's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Melbourne City Cars & Commercials's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Melbourne City Cars & Commercials's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Melbourne City Cars & Commercials.

Melbourne City Cars & Commercials collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Melbourne City Cars & Commercials keeps of telephone calls, or emails received, or messages sent to Melbourne City Cars & Commercials or posted on Melbourne City Cars & Commercials's pages on social media);
Melbourne City Cars & Commercials's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Melbourne City Cars & Commercials collects personal information in connection with running its business directly from the individual concerned. On occasion Melbourne City Cars & Commercials may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Melbourne City Cars & Commercials stores personal information in electronic and paper form.

Melbourne City Cars & Commercials uses and discloses personal information as follows:

to source vehicles and sell them to Melbourne City Cars & Commercials's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Melbourne City Cars & Commercials's customers and prospective customers;
to obtain products, services or information from Melbourne City Cars & Commercials's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Melbourne City Cars & Commercials knows about them);
to operate and manage Melbourne City Cars & Commercials's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Melbourne City Cars & Commercials. For example, Melbourne City Cars & Commercials may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Melbourne City Cars & Commercials also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Melbourne City Cars & Commercials uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Melbourne City Cars & Commercials uses in the operation of the computer program is browsing history on Melbourne City Cars & Commercials's websites, name, contact information, and other information you may input into Melbourne City Cars & Commercials's websites. The level of human oversight Melbourne City Cars & Commercials provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Melbourne City Cars & Commercials's staff.

4. Cookies

Melbourne City Cars & Commercials uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Melbourne City Cars & Commercials's web server. Melbourne City Cars & Commercials may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Melbourne City Cars & Commercials's platforms and those social media platforms. Melbourne City Cars & Commercials's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Melbourne City Cars & Commercials's website.

5. Links to other websites

Melbourne City Cars & Commercials's website may contain links to third party websites. Melbourne City Cars & Commercials does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Melbourne City Cars & Commercials and do not wish to receive these communications from Melbourne City Cars & Commercials in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Melbourne City Cars & Commercials.

7. Overseas transfers

Melbourne City Cars & Commercials's website/s are hosted in Australia. On occasion, a third party service provider Melbourne City Cars & Commercials engages or that Melbourne City Cars & Commercials is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Melbourne City Cars & Commercials holds about them by contacting Melbourne City Cars & Commercials during business hours on 03 9471 2830 or via the contact page.

Melbourne City Cars & Commercials may require an individual making a request to verify their identity before processing their request.

Melbourne City Cars & Commercials will aim to respond to all requests promptly and within 30 days.

Melbourne City Cars & Commercials may refuse a request where permitted or required by law. Melbourne City Cars & Commercials will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Melbourne City Cars & Commercials and complaints

If you have any queries, concerns or complaints about how Melbourne City Cars & Commercials handles your personal information please contact Melbourne City Cars & Commercials during business hours on 03 9471 2830 or via the contact page. Melbourne City Cars & Commercials may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Melbourne City Cars & Commercials can understand the nature of your concern. In most cases, Melbourne City Cars & Commercials will ask that you put your request in writing.

Melbourne City Cars & Commercials takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Melbourne City Cars & Commercials's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 9471 2830
Mailing Address: 210 Settlement Rd, Thomastown, VIC, 3074

10. Changes to Privacy Policy

Melbourne City Cars & Commercials may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.